Jyra Technologies Case Study: WhatsApp Ordering, Payments & Support Automated

24/7

Customer replies, with human takeover

1,665

Catalogue items priced from real data, never guessed

3

Services: grocery, parcel, food

11

Connected workflows, order to payment to delivery

01 · The outcome

Ordering on WhatsApp now runs around the clock, with a person on hand when it matters.

Customers can check delivery coverage, get a price and place an order at any hour, instead of waiting for someone to see the message.

All 1,665 catalogue items are priced from Jyra's real data, so no customer is ever quoted a guessed price.

Payment is requested and confirmed inside the WhatsApp conversation, right where the order was placed.

Orders, payments and delivery status sit in one place, so the team and the customer can always see where an order stands.

02 · Where they started

Orders, price checks and payment confirmations were handled by hand over WhatsApp, causing slow replies and missed messages.
No single record of orders, payments and delivery status.
Their first chatbot platform failed in production: delayed messages and raw error text sent to customers.

03 · How we got there

Found out why the first chatbot failed

We traced the delayed messages and error texts back to their cause, rather than patching over the symptoms.
Rebuilt it on Jyra's own WhatsApp number

The new system works natively with WhatsApp instead of through a third-party chatbot platform, and customers keep messaging the number they already know.
Connected it to the real catalogue and order records

The AI agent checks delivery coverage, quotes real prices, takes and updates orders, requests and confirms payment, and reports order status.
Kept Jyra's team in the loop

When a conversation needs a person, it is handed to Jyra's team.